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Digital Inclusion - 100% Digital York

100% Digital York is a partnership of organisations which aims to give residents in York the choice and opportunity to get online and know where to access help when they need it. We want everyone to understand how digital can benefit them, be able to gain the skills they need to make the most of digital, and get connected.

  • Using a computer in the Library

There are free computers to use in Libraries along with printing and free Wi-Fi. Visit the Explore York website to see the full list of libraries, the services available, opening hours and contact details.


  • Free Wi-Fi

Access free Wi-fi around the city – Digital York.


  • IT ReUse - is a project from The Community Furniture Store, which gives people access to services most of us now take for-granted. It provides laptops, desktops and tablet computers for those most in need. They take donations of IT equipment from the general public and companies, and make them useable for the general public, free of charge.

    Individuals must apply through a Community Support Worker.  If you are unsure who may be able to refer please contact York IT ReUse to find out more 

  • York Learning offers various computing courses, including a basic course if you’re new to computers or looking to build confidence. It starts with the ‘on’ button, then log-in, accessing the internet, and builds from there. Follow-on and more advanced courses are available. Register here for a free, one-to-one assessment with a York Learning tutor,  or call 01904 552666 to speak to the flexible learning centre, or to leave a message.


  • York Explore - offers free sessions and courses to help you get to grips with computers and the internet (once Government COVID-19 restrictions are lifted). Whether you’re looking for help with basics or would like to learn more about email, web searches, social networking or shopping online, there’s a session to suit you. There are also offer free drop-in sessions to introduce you to tablets and e-readers. Access the latest information about what’s on at York Explore.


  • AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education. They provide specialist advice services, free information resources and help to build a more accessible digital world. Volunteers support people located anywhere in the UK. They are disclosure-checked and can help with all sorts of IT (information technology) challenges, from setting up new equipment, fixing technical issues, showing you how to stay connected to family and use online services. Use the 'Request our help' form; call the helpline on 0800 048 7642 (freephone and minicom) during UK office hours; or send an email to enquiries@abilitynet.org.uk.


  • Action for Elders have a range of guides to help you stay safe online and make the most of the internet. There's also a Digital Support Officer to help you with all your tech matters. This includes setting up and using phones, tablets and computers and how to get on line and stay connected. You can get in touch with him by telephone on 030 330 30132, or by using the contact form, or by email at digitalsupport@actionforelders.org.uk. He is available to advise and call people without charge.


  • Age UK provides a Getting Started on the internet page with a wealth of step by step information including: setting up an email; shopping on line; using social media and how to order prescriptions online.


  • Digital Inclusion Lab is a project run by Good Organisation, which provides a supportive environment where homeless people with multi-complex needs can acquire a variety of skills and knowledge related to digital systems, encompassing everything from basic foundation level computer literacy to app development, coding and the application of proximity based technology. For more information, please email mail@goodorganisation.co.uk

100% Digital York are working with Keeping Digital Foundation to recruit volunteers to help us support sessions to help tackle digital exclusion across the city.

Current Volunteer Opportunities

Volunteers are a valued part of the team at Keeping Digital Foundation and they work hard to ensure that their volunteers have a rewarding experience. 
As a volunteer, you will receive an induction, training and ongoing support appropriate for your role. From mentors and support teams to fundraising and administration. For more information please download the current volunteer role description and to apply via the Keeping Digital Foundation website.

Links to trusted sites providing information and online learning to help people to stay safe online.

Age UK eSafety guide for older people
This Age UK guide covers advice on online shopping, health scams, relationship scams etc

Action Fraud
Action Fraud is the national fraud and cyber crime reporting centre, including an A-Z of online fraud and scams, reporting cyber crime, and a chat function for tailored support.

The UK Safer Internet Centre
A great place to find out how to stay safe online. They have produced lots of useful guides that are child-friendly but useful for all

The National Cyber Security Centre
Advice for information and families including straight forward advice on common cyber problems like being hacked, receiving suspicious emails, and malware, how to ensure devices are secure, and safe use of social media.

Last updated: 05/08/2022