Please review and correct the information below.


What is Telecare?

Telecare is a monitoring and alert system that can help support people to live independently in their own homes by providing users, their Carers, family and friends reassurances that help is available in an emergency 24 hours a day.

Telecare equipment, also known as Assistive Technology, is a range of equipment that can help support people to live independently in their own homes.  Alerts can either go to a 24/7 monitoring centre or direct to families and/or carers.

How does Telecare work?

Telecare equipment works in several ways.  Either through your telephone system, linking alarms, sensors and equipment in your home to an adviser in a monitoring centre, or via alerts to a handheld device (mobile phone, pager etc) to a family member or carer in the property.

Probably the best known telecare equipment is the Lifeline and Pendant alarm. There is a unit placed in your house and connected to your telephone line, a built-in loud speaker and microphone allows hands free conversation to a monitoring centre 24/7. This unit works even when there is no electricity e.g. power cut or accidentally unplugged (up to 40 hours).

When activated, your equipment will connect you to the Telecare monitoring centre, where fully trained operators will speak to you through your unit. They will find out what kind of help you need and take appropriate action, such as contacting a family member or friend, carer, neighbour or the emergency services if needed. Where possible, the operators will stay on the line until help arrives.

Go to the Telecare House page to find out more about some of the equipment which is available.

Further Information

The Disabled Living Foundation has more detailed information and advice about Personal alarm systems and telecare.

Provision of Telecare

City of York Council may fund the provision of telecare equipment following an assessment which shows that you have an eligible need and you meet the criteria for funded telecare. The equipment will be supplied by Be Independent.

If you are interested in the service, please call 01904 645000 (option 1) or go to the Be Independent website where you will find more information and a link to make a referral for an assessment.

Other providers of telecare are available, you can search online for providers or equipment or you can contact:

Last reviewed: 15/01/2019

Live Well York is supported by

While every care has been taken in the compilation of this information, neither City of York Council, its partners or Public Consulting Group will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.