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Telecare

What is Telecare?

Telecare is a monitoring and alert system that can help support people to live independently in their own homes by providing users, their Carers, family and friends reassurances that help is available in an emergency 24 hours a day.



How does Telecare work?

Telecare equipment works through your telephone system, linking alarms, sensors and equipment in your home to an adviser in a monitoring centre. Probably the best known telecare equipment is the pendant alarm. There is a unit placed in your house with a built-in loud speaker and a microphone to allow hands free conversation. This unit works even when there is no electricity e.g. power cut or accidentally unplugged (up to 40 hours).

When activated, your equipment will connect you to the Telecare monitoring centre, where fully trained operators will speak to you through your unit. They will find out what kind of help you need and take appropriate action, such as contacting a family member or friend, Carer, neighbour or the emergency services if needed. Where possible, the operators will stay on the line until help arrives.

Go to our Telecare House page to find out more about some of the equipment which is available.


(*Descriptions are for equipment provided by City of York council’s partner, Be Independent.. Other suppliers will provide similar but not always identical products.)

Further information

The Disabled Living Foundation has more detailed information and advice about Personal alarm systems and telecare.



Providers of Telecare

City of York Council may fund the provision of telecare equipment following an assessment which shows that you have an eligible need and you meet the criteria for funded telecare. The equipment will be supplied by its preferred telecare provider, Be Independent.

If you are purchasing privately and want quick access to care technology please go the Be Independent website or call them on 01904 645000

Other providers of telecare are available, you can search online for providers or equipment or you can contact:




Last reviewed: 24/04/2018

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