Please review and correct the information below.

NHS Services & Advice

The NHS Website

To find your nearest dentist, GP, and other health services near you please visit the NHS website. 

NHS 111

111 is the fast, easy and free NHS non-emergency contact. You can call 111 or fill in an online form at

When you call 111 you will speak to a highly trained adviser who is supported by healthcare professionals. The adviser will ask you a series of questions to assess your own, or the patient’s symptoms, and you will then be directed immediately to the most appropriate medical care.

When you visit you will be asked questions which will assess your symptoms and, depending on the situation, will be directed to the most appropriate medical care.

NHS 111 is available 24 hours a day, 365 days a year. There is no charge to use the website and calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice when it is not a life-threatening situation. Call 111 or visit if:

  • you need medical help fast but it's not a 999 emergency;
  • you think you need to go to A&E or need another NHS urgent care service;
  • you don't know who to call or you don't have a GP to call;
  • you need health information or reassurance about what to do next.

You can download information leaflets in a range of languages and formats and find out about the British Sign Language (BSL) interpreter for the NHS 111 service at

Hospital Stays

When you visit the Hospital you will come under one of the following areas - 

  • outpatient who has an appointment to see a consultant but does not need a bed
  • a day patient is someone who needs a bed for surgery or tests, but will not be staying overnight
  • an inpatient is someone who needs a bed and is staying overnight

Preparing for a hospital stay

If your hospital stay is planned, you should receive an admission letter containing information such as - 

  • The time and date of your appointment
  • Where to go on the day
  • Whether you can eat or drink before your appointment
  • Contact details of the relevant hospital department or ward

As well as thinking about what you want to take with you for your stay in Hospital, you should also think about arrangements you may need to make while you are in hospital. Here are some things you may want to think about: 

  • make sure your home is safe – turn off electrical appliances, turn off water at the mains and turn your central heating down/off
  • secure your property – check that windows and doors are locked
  • any valuables and keys you should place with the people you trust like family, carers, close neighbours
  • arrange for someone you trust to look after you property having you mail collected , watering your plants, feeding your fish etc
  • cancel any deliveries, like milk or newspapers
  • if you have a pet, arrange for them to be looked after by someone close to you or arrange for them to be placed in a kennels or cattery etc
  • if you have a relative, friend or carer, you may find it helpful to talk to them about what you need to do before, during or after your hospital stay
  • To make your stay as comfortable as possible, you should think about what you need while you are in hospital

Planning for returning home

When you are ready to plan for returning home please go to the returning from hosital page.

Useful links

Age UK have information in respect of Hospital Discharges.

The City of York Council website has information about going into or coming out of hospital.

NHS Vale of York Clinical Commissioning Group has information about how to find the right care first time

Last reviewed: 01/10/2018

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While every care has been taken in the compilation of this information, neither City of York Council, its partners or Public Consulting Group will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.