The City of York Council and partners are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The Live Well York website is intended to be accessed by adults and families in York who needs help to continue living independently for longer. This website is run by the council’s Adult Commissioning Team.
This website should allow any user to:
- Change colours, contrast levels and size of text.
- Modify the line height or spacing of text.
- Zoom in up to 200% without the text spilling off the page.
- Navigate most of the website using just a keyboard.
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
This website has been redesigned to be compliant with the international standard Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.
Using this Website
The Live Well York website contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu.
The features include: -
The Live Well York website has been tested using voice recognition software. All form elements on the website have been labelled correctly so that they can be accessed using the name shown.
For example, saying “select Enter Search Term” and “click Search Button” will allow you to access the main search functionality of the website.
Contrast & Font Size
Changing the contrast and font sizes of text can increase legibility for some users.
This website has two colour contrast settings, firstly, the “default colour scheme” which provides a suitable level of contrast for most users and satisfies the accessibility standards. However, if a user feels the colour contrast is too low in areas the website also contains a “high contrast scheme” which satisfies all accessibility standards for colour contrast.
A user can change the contrast settings by clicking on the icons at the top right of screen. For a user using voice recognition please say, “Switch to default colour scheme” and “Switch to high contrast scheme” respectively for the same result.
To increase the font size, click on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to normal font size”, “Switch to big font size” and “Switch to biggest font size” respectively for the same result. The user can also use the browser’s own zoom facility. The website will work up to 200%
You can use the Google Translate feature at the top right of the screen to translate the text to any of the available languages, including common community languages in York such as Bengali, Chinese, and Somali. Please note that the translation is done automatically by the Google software, not by the council.
Further information on accessibility options
The RNIB (Royal National Institute of Blind people) has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options
Efforts have been made to create accessible alternatives for content that does not meet standards where possible.
Where appropriate we may be able to deliver content to users in accordance with their needs.
Please see “Make a request for Accessible Content” section for further details.
Make a request for Accessible Content
If you need information on this website in a different format like accessible PDF (Portable Document Format), large print, easy read, audio recording or braille; Please fill out details in Contact us form or use the appropriate details, below.
Contact Details for City of York Council
Tel: 01904 551006
City of York Council,
Health Housing & Adult Social Care,
Adult Commissioning Team,
We will consider your request and get back to you in 2 working days days.
Purpose of Links
Live Well York will use links to navigate to content on the website. External links will open in a new window.
Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.
How Accessible is this Website?
We know some parts of this website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software;
- Live video streams do not have captions;
Contact us and Complaints Procedure
We are always looking for ways to improve the Live Well York website. If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us at the contact details above
Technical Information about this Website’s Accessibility
City of York Council and partners is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed below. (See Non- Accessible Content, Issues With…)
Whilst City of York Council and partners strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
The content listed below is non-accessible for the following reasons.
Non-Compliance with the Accessibility Regulations
This sub-section lists issues that fail the current accessibility regulations.
- Search Form on Directory Pages on Live Well York does not allow voice recognition use,
- Some link text does not make sense when read on its own (for example, ‘click here’).
- Non-HTML documentation - it has come to our attention that several of these documents are inaccessible with a few accessibility technologies. These include the document heading structure, use of tables and insufficient alternate descriptions. We have begun to implement these changes in future documentation [that will be released from 1st August 2020]. Where these documents cannot be improved, we are committed to provide an HTML document alternative.
It has come to our attention that voice-recognition software does not access controls because there is an incorrect visual label in place, or a visual label does not exist. This fails WCAG 2.1 success criterion 2.5.3 Label in Name.
This occurs within the search bar and accessibility widget panel. Making it difficult for users who rely on voice recognition software to navigate around our website to access these components easily.
Our website provider is currently updating our website templates with these fixes, please see ‘What are we doing to improve accessibility?’.
High Contrast issues
It has come to our attention that some of our content isn’t displayed correctly with our high-contrast design. This means it will be difficult for visually impaired users who may require this design to see all content. This fails WCAG 2.1 success criteria 1.4.6 Contrast (Advanced) a Level AAA requirement.
This website passes 1.4.3 Colour Contrast (Minimum) which is the standard Level AA requirement.
Our website provider is currently updating our designs, so all content meets required contrast standards, please see ‘What are we doing to improve accessibility?’.
Keyboard navigation issues
It has come to our attention that it is difficult to bypass repeated content on certain pages. This appears to occur on pages which contain navigation menus. There are also known keyboard focus issues within these pages. These pages fail WCAG 2.1 success criteria 2.4.7 Focus Visible and 2.4.1 Bypass blocks.
Keyboard focus will be set to use a web-browser’s default focus indicator.
Keyboard focus issues
It has come to our attention that it is difficult to bypass repeated content on certain pages. There are also known keyboard focus issues within our noticeboard panels in the header. These pages fail WCAG 2.1 success criteria 2.4.7 Focus Visible.
Screen-Reader reading issues with Landmark regions
It has come to our attention that some of our accessibility features are not correctly contained within landmarks. This means it will be difficult for screen-reader users to find all content using landmarks. This fails WCAG 2.1 success criteria 1.3.1 and 4.1.1.
Navigating the website can still be achieved by using heading levels and link text.
Screen-Reader reading issues with Status Messages
It has come to our attention that status messages alerting users to changes within content are not being read out. This means it will be difficult for screen-reader users to become notified of changes within our websites. This fails WCAG 2.1 success criterion 4.1.3 Status Message.
Finding these details can still be achieved by navigating to the first line of content after the search results page.
Screen-Reader reading issues with Interactive Forms
It has come to our attention that most forms cannot be read properly using screen-readers. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). Our website provider, who provides this software have been notified and will be ensuring all our forms are labelled properly, please see ‘What are we doing to improve accessibility?’.
Content that is not within the scope of the Accessibility Regulations
This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, “Exemptions to the Accessibility Regulations”.
Issues with Live Video
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Issues with PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
There are no issues that are considered a disproportionate burden.
Exemptions to the Accessibility Regulations
Web Content that is not subject to the standards referenced in this policy statement are as follows: -
- Content that is archived.
- Content on intranets and extranets published before 23/09/2019
- Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
- Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Live Well York provides.
- Live Audio and Video
- Pre-recorded Audio and Video published before 23/09/2020
- Online Maps and mapping services
- Third Party Content that is not under direct control of City of York main website provider – Google Translate, Social Media links
What are we doing to improve accessibility?
City of York Council and partners is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. We plan to identify and fix issues in accordance with the timescales shown for each non-compliance area. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data. Due to the amount and complexity of certain issues fixes may be applied shortly after the September 2020 deadline. City of York Council will make continuous assessments of this website’s content and update this statement when issues have been resolved.
Our current estimation for full accessibility fixes from our website provider is no later than 31st March 2021.
This initial statement was prepared on 18/09/2020. City of York Council review this policy every year on or before the 22/09/2020. This policy was last reviewed on 18/09/2020, by the Adult Commissioning Team.
Last reviewed: 18/09/2020