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Money & Benefits Advice

Free independent advice and support is available for all residents on social welfare issues including benefits, debts, employment, housing and immigration. The following local services may be able to help. 

Many of the agencies operate a drop in service, appointments, home visiting, and community based advice surgeries around the City.

Please note, a number of the agencies provide services on single issues such as welfare benefits or for particular client groups such as older people or young people.

Get benefits and money advice to make sure you’re getting all the help available. Use a free independent benefits calculator to find out:

  • what benefits you could get
  • how to claim
  • how your benefits will be affected if your circumstances change

If you need further help there are a range of advice and information services working across the City.

Local Advice Services

The services below provide specific areas of advice and support. Some services are for particular client groups.
The areas of advice and people covered for each service are listed. Please select the service for your needs.

Many services also provide outreach at community venues on a regular basis, see the What's On calendar for details or ask at your local community facility.

Area of advice & information - Benefits, money, community care, housing, other issues

Phone:  01904 634061 (9.30am - 3pm. Mon to Friday)

Email:  firstcall@ageukyork.org.uk

Or go to our contact form.

More information

Areas of advice & information - Debt, money         

For - All     

Phone:  0800 328 0006

More information 

Areas of advice & information - Housing, benefits, other issues          

Phone: 03000 110 110

Email: info@idas.org.uk

More information

See below for details of national advice and information providers

Last updated: 30/11/2023

Websites you may be interested in


Debt advice

Where to get free debt advice

If you’re struggling with debt, it can be hard to know where to turn. But with lots of free advice services available across the UK, you can find help in a way that’s best for you.

National advice organisations


In addition to independent advice organisations in York there are also national charities and organisations that might be able to provide advice or help you to explore the options available to you. More information

At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.