Dementia Adviser Service - Alzheimer's Society

The dementia adviser service provides one-to-one support to people with dementia, carers and family members. The service is unique to your personal circumstances and needs. Dementia advisers and dementia adviser volunteers will support you to understand key information around a diagnosis of dementia and what it means for you and your family.

Our dementia advisers will be your contact throughout your journey with dementia. They will:

• listen to and answer any questions you have
• provide accurate, clear, relevant and useful information that is easy to understand
• provide the service at a place convenient for you
• help you to understand more about dementia and your diagnosis
• make you aware of other, appropriate services available to you and how to access these ensuring you are making contact with the right people

Dementia advisers do not replace social workers, solicitors, financial experts or other specialist professionals. Dementia advisers cannot support you with the following:

• personal care – dementia advisers cannot assist you with medication; washing and dressing; going to the toilet
• daily activities, hobbies and interests – the dementia adviser service cannot ‘befriend’ you to provide companionship with regular visits
• a counselling service
• a regular transportation service


Alzheimer’s Society dementia support Line on 0333 150 3456
The support line is open from Monday to Wednesday 9am – 8pm Thursday and Friday 9am – 5pm Saturday and Sunday 10am – 4pm