What can you expect from us:
This is a walk-in service - there's no need to be referred by your GP or Care Coordinator. The Haven @ 30 Clarence Street offers a welcoming, safe, comfortable, non-judgmental and non-clinical environment. At the Haven, we will be able to provide information and emotional support if you feel you are heading towards a crisis situation.
You can come just for a cup of tea and a chat, or you can access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.
We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive Haven to go to, with appropriate mental health support available.
People using The Haven will also be supported by our 24/7 helpline, which offers access to emotional support and information even when The Haven is closed.
Who is this service for?
Anyone aged 16 and over can come to The Haven – you don’t need a formal referral or appointment.
