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Money & Benefits Advice

Free independent advice and support is available for all residents on social welfare issues including benefits, debts, employment, housing and immigration. The following local services may be able to help. 

Many of the agencies operate a drop in service, appointments, home visiting, and community based advice surgeries around the City.

Please note, a number of the agencies provide services on single issues such as welfare benefits or for particular client groups such as older people or young people.

Get benefits and money advice to make sure you’re getting all the help available. Use a free independent benefits calculator to find out:

  • what benefits you could get
  • how to claim
  • how your benefits will be affected if your circumstances change

If you need further help there are a range of advice and information services working across the City.

Local Advice Services

The services below provide specific areas of advice and support. Some services are for particular client groups.
Please select the service for your needs.
For more information about each service click the service name to see their entry in our directory.

Many services also provide outreach at community venues on a regular basis, see the events calendar for details or ask at your local community facility.

Age UK York

Area of advice & information - Benefits, money, community care, housing, other issues         

For - People state pension age or over        

Phone:  01904 634061 (9.30am - 3pm. Mon to Friday)

Email:  firstcall@ageukyork.org.uk

Or go to our contact form.


CAP Debt Advice

Areas of advice & information - Debt, money         

For - All     

Phone:  0800 328 0006


Citizens Advice 

Areas of advice & information - Benefits, employment, housing, immigration, relationships, debt, money, consumer, legal issues       

For - All     

www.citizensadviceyork.org.uk

Adviceline:  0808 278 7895   Monday - Friday 10: 00 - 16: 00

Request a call back

Get advice by e-mail

Webchat

Outreach advice services

 

CYC Benefits Advice 

Areas of advice & information - Benefits

For - All               

Phone:  01904 552044   Monday – Friday 10.00 – 4.00 pm

Email:  incomeservices@york.gov.uk

 

Families Wellbeing Service

Areas of advice & information - Benefits, money, other issues

For - Families with rent or mortgage arrears.       

Phone:       07391 868741

Email: ginny.barker@commlinks.co.uk

 

Independent Domestic  Abuse Service - IDAS      

Areas of advice & information - Housing, benefits, other issues         

For - Anyone who has or is experiencing domestic abuse and/or sexual violence        

Phone: 03000 110 110

Email: info@idas.org.uk

 

JRHT - Money and Benefits Advisers 

Areas of advice & information- Housing, benefits, other issues

For - JRHT Tenants   

Phone: 0800 587 0211

Email: information@jrht.org.uk

 

Local Area Coordinators    

Areas of advice & information - Community care, housing, money, benefits, other issues    

For - All               

Find your Local Area Coordinator

Phone:  01904 555205       


Older Citizens Advocacy - OCAY         

Areas of advice & information - Benefits, money, community care, housing, other issues         

For - People age 50 or over

Phone: 01904 676200

Email: info@ocay.org.uk

 

Peasholme Charity

Areas of advice & information - Benefits, money  

For - People with rent or mortgage arrears.

Phone:  0300 3657700         


Talking Points

Areas of advice & information - Community care, other

For - All    

Phone: 01904 555111 (8.30am – 5pm)
Email: adult.socialsupport@york.gov.uk for more information.

 

York Cares Centre

Areas of advice & information - Benefits, community care, other issues       

For - Unpaid carers   

Phone: (01904) 715490

Email: enquiries@yorkcarerscentre.co.uk

 

York Energy Advice

Areas of advice & information – Energy saving, Gas, Electricity

For any York resident either on a low income, aged 50+, or experiencing a long term health condition or disability. 

Phone:  01904 922249   
Email:  info@yorkenergyadvice.org.uk
 

York Housing Association 

Areas of advice & information - Housing, benefits, other issues

For - York HA tenants 01904 636061    

Phone:  01904 636061

Email:  info@yorkha.org.uk

 

Yorkshire Housing Association   Money and Tenancy Coach Service

Areas of advice & information - Housing, benefits, other issues

For - Yorkshire HA tenants

Phone:  0345 366 4404

 

See below for details of national advice and information providers

 

Last updated: 25/05/2021

Websites you may be interested in

Debt advice

Where to get free debt advice

If you’re struggling with debt, it can be hard to know where to turn. But with lots of free advice services available across the UK, you can find help in a way that’s best for you.

National advice organisations

 

In addition to independent advice organisations in York there are also national charities and organisations that might be able to provide advice or help you to explore the options available to you. More information

At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

www.citizensadvice.org.uk