Free independent advice and support is available for all residents on social welfare issues including benefits, debts, employment, housing and immigration. The following local services may be able to help.
Many of the agencies operate a drop in service, appointments, home visiting, and community based advice surgeries around the City.
Please note, a number of the agencies provide services on single issues such as welfare benefits or for particular client groups such as older people or young people.
Get benefits and money advice to make sure you’re getting all the help available. Use a free independent benefits calculator to find out:
- what benefits you could get
- how to claim
- how your benefits will be affected if your circumstances change
If you need further help there are a range of advice and information services working across the City.
The services below provide specific areas of advice and support. Some services are for particular client groups.
Please select the service for your needs.
For more information about each service click the service name to see their entry in our directory.
Many services also provide outreach at community venues on a regular basis, see the events calendar for details or ask at your local community facility.
Age UK York
Area of advice & information - Benefits, money, community care, housing, other issues
For - People state pension age or over
Phone: 01904 634061 (9.30am - 3pm. Mon to Friday)
Email: firstcall@ageukyork.org.uk
Or go to our contact form.
CAP Debt Advice
Areas of advice & information - Debt, money
For - All
Phone: 0800 328 0006
Citizens Advice
Areas of advice & information - Benefits, employment, housing, immigration, relationships, debt, money, consumer, legal issues
For - All
www.citizensadviceyork.org.uk
Adviceline: 0808 278 7895 Monday - Friday 10: 00 - 16: 00
Request a call back
Get advice by e-mail
Webchat
Outreach advice services
CYC Benefits Advice
Areas of advice & information - Benefits
For - All
Phone: 01904 552044 Monday – Friday 10.00 – 4.00 pm
Email: incomeservices@york.gov.uk
Families Wellbeing Service
Areas of advice & information - Benefits, money, other issues
For - Families with rent or mortgage arrears.
Phone: 07391 868741
Email: ginny.barker@commlinks.co.uk
Independent Domestic Abuse Service - IDAS
Areas of advice & information - Housing, benefits, other issues
For - Anyone who has or is experiencing domestic abuse and/or sexual violence
Phone: 03000 110 110
Email: info@idas.org.uk
JRHT - Money and Benefits Advisers
Areas of advice & information- Housing, benefits, other issues
For - JRHT Tenants
Phone: 0800 587 0211
Email: information@jrht.org.uk
Local Area Coordinators
Areas of advice & information - Community care, housing, money, benefits, other issues
For - All
Find your Local Area Coordinator
Phone: 01904 555205
Older Citizens Advocacy - OCAY
Areas of advice & information - Benefits, money, community care, housing, other issues
For - People age 50 or over
Phone: 01904 676200
Email: info@ocay.org.uk
Peasholme Charity
Areas of advice & information - Benefits, money
For - People with rent or mortgage arrears.
Phone: 0300 3657700
Talking Points
Areas of advice & information - Community care, other
For - All
Phone: 01904 555111 (8.30am – 5pm)
Email: adult.socialsupport@york.gov.uk for more information.
York Cares Centre
Areas of advice & information - Benefits, community care, other issues
For - Unpaid carers
Phone: (01904) 715490
Email: enquiries@yorkcarerscentre.co.uk
York Energy Advice
Areas of advice & information – Energy saving, Gas, Electricity
For any York resident either on a low income, aged 50+, or experiencing a long term health condition or disability.
Phone: 01904 922249
Email: info@yorkenergyadvice.org.uk
York Housing Association
Areas of advice & information - Housing, benefits, other issues
For - York HA tenants 01904 636061
Phone: 01904 636061
Email: info@yorkha.org.uk
For - Yorkshire HA tenants
Phone: 0345 366 4404
See below for details of national advice and information providers
