- Homepage
- Information and Advice
- Housing
Housing Advice
Housing Options
The Housing Options Team provide advice about housing issues and homelessness.
They offer advice and information if you are at risk of homelessness because you are:
- being asked to leave by family or friends
- break up of a relationship
- domestic violence/domestic abuse
- leaving hospital with nowhere to go
- leaving prison with nowhere to go
- mortgage arrears and house repossession
- notice to quit or notice seeking possession received from landlord
- redundancy or loss of earnings
- rent arrears from City of York Council, other Housing Associations or a private landlords
- eviction
- benefit entitlements (housing benefit and council tax support)
- rough sleeping
For more information on the service that the Housing Options Team provides, or to seek advice please call the Housing Options team on 01904 554500 Monday to Friday 8:30 to 5pm .or email housing.options@york.gov.uk
Specialist Housing Advisor
The specialist housing advisor works primarily with older people with complex housing and care / health needs to ensure they are able to live safely and in the home they choose, either in their current property or by exploring alterative accommodation options. Working alongside colleagues in adult social care, health and the third sector, they offer specialist advice and information to older people and their families and have an in-depth knowledge of housing options in York. The advisor is also able to offer general advice on all aspects of older people’s housing, such as independent living communities, retirement schemes, support at home and adaptations. The service is available to all – home owners, private renters and those in other types of accommodation.
For more information on contact the Specialist Housing Advisor Sharon Homan on 01904 554095 or email sharon.homan@york.gov.uk
Rough Sleeper Service:
If you do not have accommodation, are a single person or a couple, and are rough sleeping in York, you can attend a drop-in for advice on accommodation and support or speak to the Rough Sleeper Housing Navigators who undertake outreach in the City daily. Alternatively, you can call or text them on telephone: 0751 116 1169 or email: housingrshnavigators@york.gov.uk.
Our drop-ins are at the Peasholme Centre, 4 Fishergate, York, YO10 4FH. They happen between 9.30am to 12.30pm, Monday to Friday. You'll be offered advice and assistance, which may include accommodation in a hostel or supported accommodation provision or be offered help to find private rented accommodation. You can also meet our Rough Sleeper Housing Navigators at Carecent on Monday, Tuesday, and Friday mornings. If your Local Connection is to another area, the team can assist in reconnecting to that area.
For emergency accommodation outside normal office hours (weekday nights Monday to Thursday, from 5.00pm to 8.30am; weekends Friday 5.00pm to Monday at 8.30am; or at bank holidays) telephone: 0300 131 2131 or email: edt@northyorks.gov.uk.’
York Early Intervention Project - Salvation Army
Salvation Army run a drop in service to offer information, advice and guidance for anyone in housing need over the age of 18. This takes place Monday to Friday 10am -12pm. Those requiring emergency accommodation should contact City of York Council Housing Options team on 01904 5544500.
Youth Homeless Advice & Information
Youth Homeless Workers
The Youth Homeless Workers offer support to young people aged 16 to 17 who are homeless or are at risk of becoming homeless (16 year olds need to have officially left Year 11 to access this support). The Youth Homeless Team work alongside young people and their families to talk through any issues. The emphasis of the support provided by the Youth Homeless Team is on preventing homelessness and helping the young person to stay in their current home.
If you’re at risk of homelessness, the Youth Homeless Workers may be able to:
- work with you and your family to resolve any issues and make referrals to family support
- access emergency accommodation and make referrals to longer-term supported accommodation such as Howe Hill for young people or Safe and Sound Homes (SASH).
For more information on the service offered by the Youth Homeless Team please contact 01904 553585 or 07891 853498 or 07717 320102 or youthhomeless@york.gov.uk
Get Money & Benefits Advice